Helpdesk Support
MU Health Care Call Center
- Provided technical helpdesk support to resolve customer issues efficiently. Managed daily quotas and consistently met or exceeded targets.
- Logged and updated call dispositions promptly after completing calls.
- Troubleshoot technical problems for customers, ensuring minimal downtime.
- Delivered excellent customer service while adhering to strict time management guidelines.
- Collaborated with team members to enhance call handling procedures and improve productivity.